After-sales service
Jewellery designed to last
This is why at April Please, we have set up a comprehensive after-sales service, designed to offer you a worry-free and responsible experience.
✨ 1-YEAR WARRANTY
All APRIL PLEASE jewelry is guaranteed for 1 year from the date of delivery.
The guarantee exclusively covers manufacturing defects, including:
- A faulty solder joint (breakage usually occurs quickly in the case of poor workmanship)
- A lost or broken crystal
- An abnormal chip in the plating
A piece of jewelry with a manufacturing defect generally shows itself within the first few uses.
Depending on the case, the jewelry will be repaired or replaced free of charge.
To note
The gold finish develops a natural patina over time and with use. This process is normal and does not constitute a defect covered by the warranty.
🔧 THE REPAIR
A piece of jewelry no longer covered by a warranty can, of course, be repaired.
We offer two fixed-price packages:
- Stone-setting package: €5
- Plating package: from €19
Our goal: to extend the life of your jewelry and avoid replacement whenever possible.
🌿 THE RENEWAL PROGRAM
When a piece of jewelry is deemed unrepairable after assessment by the brand, we can offer you a replacement at a preferential rate.
Terms and conditions:
- Replacement with a 50% discount on the retail price (discount valid for 1 month)
- Offer valid once per piece of jewelry
- Valid within 3 years from the date of purchase
- Upon presentation of proof of purchase
- The replacement applies to the same model, or an equivalent model if it is unavailable (subject to approval by the brand)
- The offer is subject to a prior assessment of the jewelry and does not constitute an automatic right
This program reflects our commitment: to offer a fair and responsible solution while respecting the value and durability of our creations.
✨ A REWARDING RETURN (+10% off)
If a piece of jewelry doesn't end up suiting you, the choice is yours:
-
A standard refund
or - Store credit, increased by +10% in the form of a gift card*
In practical terms: 10% of the amount of your purchase is given to you, valid on a future purchase (different from the one returned).
For example, a return of €80 entitles you to a gift card of €88.
A way to thank you for your trust and support of April Please.
*gift cards are valid for 1 year
♻️ THE RECYCLING PROGRAM
Give your fashion jewelry a second life.
Send us a piece of jewelry for recycling and receive:
- 15% off your entire order
- Offer valid on purchases of €50 or more
A responsible choice for you, one step closer to more sustainable jewelry.
📦 How do I send my jewelry in for repair?
⚠️ Important:
APRIL PLEASE cannot be held responsible in the event of loss, theft, or misdelivery of the return package. We recommend using a tracked shipping method to secure your shipment.
