Delivery & returns

Every morning (Monday to Friday, excluding public holidays), all orders are processed and prepared by our team.
The jewelry is sent in a box to protect it and store it once it arrives. As part of our commitment to the environment, April Please may place up to 3 pieces of jewelry in one box.

If you would like to add boxes, for example for jewelry you intend to give as a gift, please indicate this in the message section when placing your order.

Orders placed before 12 p.m. are shipped in the afternoon, and those placed after 12 p.m. are shipped the next day (excluding weekends and holidays).

During the holiday season and summer holidays, order processing may take longer. Thank you for your patience 👭

Delivery usually takes 3 to 6 days in mainland France once your order has been prepared and handed over to the postal service.

April Please ships worldwide. You will simply need to pay the shipping fee corresponding to the destination country and, if applicable, customs duties upon receipt of your order.

Shipping costs are calculated at checkout, depending on your country of residence.
Here is how our shipping rates are broken down:

• France: €4.90 Colissimo delivery without signature, €5.90 Colissimo delivery with signature, or €4.50 via Mondial Relay
  Free delivery on orders over €100.
• Nearby Europe: €8.90
• Europe: €9.90
• Overseas territories: €12.50
• Worldwide: €19.90

Our rates do not include any possible customs duties, which are the responsibility of the customer.

For mainland France and Europe, April Please offers delivery via Colissimo (with or without signature, at your choice), as well as delivery to a pick-up point via Mondial Relay.

We strongly recommend opting for delivery to a pick-up point or with signature, in order to limit any risk of loss or theft.

To track your order and keep an eye on its arrival, visit the La Poste or Mondial Relay website with the tracking number provided in your confirmation email.

Of course! April Please allows you to exchange your jewelry free of charge within 14 days of receiving your order.

You have 14 days from the delivery date of your order, as confirmed by postal tracking, to request an exchange or refund for a piece of jewelry. 

Returns and exchanges are free in mainland France.You have 14 days after receiving your order to change your mind.

For a return, you can choose:
→ A refund of the amount of your order.
→ A store credit increased by 10%, valid on a future April Please order.

The jewelry must be returned in its original condition, unworn and accompanied by its packaging.
After the 14-day period, returns are no longer accepted under our standard policy.
Any exceptional request may be considered on a case-by-case basis, with return shipping costs borne by the customer.

Simply send an email to care@april-please.fr with your order number. The April Please team will reply with a Colissimo shipping label for the return, as well as a return form to complete and include in the package.

Please keep the jewelry case and the shipping box to protect the jewelry as much as possible.

PLEASE NOTE, returned items that are incomplete, worn, damaged, used, or soiled cannot be exchanged or refunded. April Please cannot be held responsible for the loss or misdelivery of the return package.

Purchases made through the April Please distribution network are made EXCLUSIVELY from retailers. Stores that sell April Please jewelry apply their own return policy.

April Please will issue the refund within 8 business days after receiving and inspecting the jewelry.